Our Process

Our process when approaching a project.

One of the most vital things that we do in a project is to listen. From the initial contact, we listen to what our clients are trying to achieve. Every client is different but the general process is:


Initial Contact

Getting in touch with us could not be simpler. You can either contact us by phone (0141 354 1711) or email (click here to email us). At this stage, we just need to know who you are, where you are based, and what you are trying to achieve. We will arrange either a time that is convenient to you, to pop out to see you, or for you to pop into our office for an informal chat.


First Meeting

This is the informal chat we mentioned in the previous step. We want you to do most of the talking at this part. We want to hear about who you are, what your business is and what you want to achieve. We also want to hear about the history of your business so we can get a fuller picture of the type of business or organisation you are and who you are trying to talk to. Tell us about your competitors and what you believe your strengths and weaknesses are.


Meeting Feedback

Then it’s over to us. By this stage, we should have a good understanding about what you’re trying to achieve and how we can assist you in meeting your business goals. We’ll reflect on our conversations and work on a plan that addresses the areas we believe should be improved, how we can improve them and expected turnaround times for each stage of the project. Once we have agreed the scope of work, budget and timescales we’ll crack on with your project.

As we previously mentioned, we work in partnership with our clients so you will be fully aware of what to expect at each stage of the process. If you are unsure about anything throughout the project all you need to do is say. We’re a friendly bunch of people who are very happy to answer any of your questions.

We want to ensure that you are fully engaged with the project from start to completion. We’ve found that working in partnership is an effective way to do this and it achieves real positive results for our clients.